Microsoft is investigating an ongoing and widespread outage impacting the customers of its Teams communication platform and inflicting connectivity points, login issues, and message delays.
While Redmond continues to be engaged on addressing these ongoing issues, it revealed {that a} networking situation may be the foundation explanation for this outage.
“We’ve recognized a networking situation impacting a portion of the Teams service and we’re performing a failover to treatment the impression. Additional data could be discovered below TM710344 within the admin heart,” tweeted the official Microsoft account for updates on Microsoft365 service incidents.
Affected clients have reported login and server connection points, desktop and cell Teams apps freezing on the loading display screen, and message supply issues.
Other stories point out chat historical past not being accessible and pictures now not displaying in chat, in addition to being left within the ready room after becoming a member of Teams conferences.
On impacted programs, clients see “We’ve run right into a server error. Some capabilities might not work proper now however you’ll be able to proceed to make use of the app” errors.
According to the TM710344 incident report within the Microsoft 365 admin heart, the outage was first acknowledged by Redmond at 10:37 AM EST and it impacts clients throughout North America, Europe, the Middle East, and Africa areas.
The outage impacts customers performing a chilly boot, who might not have the ability to log into groups and can see an “oops” web page. It additionally causes customers making an attempt to log into their accounts and unlocking units to see lacking messages.
“Our assessment of service telemetry signifies a portion of database infrastructure that facilitates a number of APls is experiencing a networking situation, leading to impression,” Microsoft mentioned.
“We’re persevering with our investigation to isolate the underlying explanation for the networking situation and develop remediation actions.”
Update January 26, 12:55 EST: Added TM710344 incident report data.