Microsoft has fastened a recognized problem inflicting desktop and cellular e mail purchasers to fail to attach when utilizing Outlook.com accounts.
“The Outlook.com Team applied service modifications on January 31, 2024 to handle the connection points with sudden authentication prompts,” Microsoft mentioned.
“For Outlook 2013 and Outlook 2016, in case you are nonetheless seeing authentication prompts, please make sure you’ve enabled two step verification and create an app password. Use the app password instead of your regular password when Outlook prompts for authentication.”
More particulars on the way to use app passwords with apps with out two-step verification assist might be discovered on this assist doc.
Customers affected by these sign-in issues began sharing studies on Microsoft’s group platforms and different social networks like Reddit final Tuesday.
Impacted customers noticed pop-ups requiring them to enter their account passwords and giving them a “Remember my credentials” choice. However, even for many who entered the right credentials, the login window would nonetheless pop up because the app tried to connect with the Outlook.com account.
“Since beginning round 1/23/24 customers have reported points connecting with Outlook 2013, Outlook 2016, Outlook for Microsoft 365, Thunderbird, and cellular e mail apps when connecting with POP, IMAP, and Exchange connections,” Microsoft mentioned when first acknowledging the problem.
“Some customers have reported that signing in with an App Password works to attach however later goes again right into a disconnected state.”
Fixes for different Outlook points
Outlook.com customers have been experiencing different points in current months which have prevented them from trying to find e mail content material or triggered their e mail purchasers to crash.
Two months in the past, the Outlook crew fastened one other recognized problem that triggered Outlook Desktop purchasers to crash whereas sending emails from Outlook.com accounts in Version 2311 Build 17029.20068.
After resolving the bug, Microsoft suggested customers who disabled auto-updates to click on “Update Now” underneath File > Office Account > Update Options to get the repair.
Redmond additionally resolved a problem in July that was inflicting 401 exception errors for Outlook.com customers and breaking e mail searches.
Before this, in June, a number of Microsoft companies, together with Outlook.com, OneDrive, and the Azure Portal, had been disrupted by DDoS assaults later claimed by a risk actor generally known as Anonymous Sudan, believed to have Russian hyperlinks.