Microsoft is investigating a problem that forestalls Outlook and different electronic mail purchasers from connecting when utilizing an Outlook.com account.
“Since beginning round 1/23/24 customers have reported points connecting with Outlook 2013, Outlook 2016, Outlook for Microsoft 365, Thunderbird, and cell electronic mail apps when connecting with POP, IMAP, and Exchange connections,” Microsoft says.
“Some customers have reported that signing in with an App Password works to attach however later goes again right into a disconnected state.”
Customers reported experiencing sign-in issues linked to this difficulty since final Tuesday on Microsoft’s neighborhood platforms and social networks like Reddit.
Those affected see pop-up messages asking them to enter their password and giving them a “Remember my credentials” choice. However, even when getting into the right password, the dialog will nonetheless pop up whereas the app tries to connect with the account.
“I put within the present app password, it tries to attach, would not, and the safety window pops up once more,” one affected buyer says. “I signed in on-line, eliminated the app passwords, made a brand new one, and tried that. Same factor. I attempted my common (non-app) password, however that did not work as anticipated.”
The Outlook Team is presently engaged on a repair for this difficulty and can share extra info when an answer or extra particulars can be found.
Affected clients who can not use their purchasers to connect with their Outlook.com accounts are suggested to make use of Outlook.com on the net till the problem is addressed.
Other Outlook.com points fastened in current months
In December, the corporate fastened one other difficulty, inflicting Outlook Desktop purchasers to crash when sending emails from Outlook.com accounts in Version 2311 Build 17029.20068.
Microsoft suggested customers who disabled auto-updates to click on “Update Now” underneath File > Office Account > Update Options to mitigate the problem.
The Outlook workforce additionally solved a bug brought on by a configuration difficulty that was triggering 401 exception errors and breaking electronic mail searches for Outlook.com customers in July.
Earlier in June, Microsoft confirmed that a few of its providers, together with Outlook.com, OneDrive, and the Azure Portal, had been disrupted or taken down by DDoS assaults claimed by the Anonymous Sudan menace actor believed to have Russian ties.